Troubleshooting the Word Ad-in Designer

Sometimes the Knackly Word Designer has problems displaying information. When this occurs, we have found the issue is related to Windows computers not being up-to-date with Microsoft Edge. This does not apply to Mac users. 

First, check your Word version and update if it is not updated. We choose to keep Knackly as updated as possible to provide the best customer experience. Because of this, not all Word versions will work with our add-in. 

Secondly, verify Edge is registered. Follow the steps in the image below:

If you have followed these steps and are still having issues, please contact support.