Controlling Knackly Support Access

By default, Knackly Support has access to your workspace. This guide will walk through turning this access off and on.

You can watch the accompanying video here:

1. Open the online workspace and navigate to the Groups setting. To find this, hover over the profile icon and select Groups.

2. Select Knackly support. By default, the Allow Support Access option is already selected. To remove support access from your workspace, you can check it off here. Save.

   

3. To grant access to your workspace, you can turn it back on as well. Select the catalog access you would like the Knackly support team to have access to. Save.

   

Please let us know if you have any comments or suggestions on how to improve this guide.